questions about our company, products, policies, and more
Frequently Asked Questions
Welcome to our FAQ page, where you can find answers to the most commonly asked
Orders
Payments Methods
Return Policy
Affiliate & Community
Where is my KLSTO Order?
Once your order is placed, you'll receive a confirmation email. Orders placed before 12 PM EST are dispatched the same day, while later orders may take up to 1 business day to ship. After dispatch, you'll receive a Shipment Confirmation Email with tracking details. Please note, it can take up to 48 hours for the tracking link to activate.
Can I cancel or modify my order?
Order Modifications:
Once your order is placed, it cannot be modified or edited, so please double-check your cart before completing your purchase on KLSTO.
Once your order is placed, it cannot be modified or edited, so please double-check your cart before completing your purchase on KLSTO.
Order Cancellations:
If your order has already been processed, you can still cancel it up until it is dispatched. After dispatch, cancellations are no longer possible. In that case, please contact KLSTO support, and we’ll assist you with other options, such as returns or exchanges, once your order has been delivered.
If your order has already been processed, you can still cancel it up until it is dispatched. After dispatch, cancellations are no longer possible. In that case, please contact KLSTO support, and we’ll assist you with other options, such as returns or exchanges, once your order has been delivered.
How Can I Receive My KLSTO Welcome Code?
Sign up for our Newsletter and join the KLSTO community! By Signing up, you will not only receive an exclusive 10% off coupon on your first order, but The KLSTO team will also send you exclusive news and early access to our latest products.
What payment options are available ?
At The KLSTO Store, you can use various payment methods to make purchases. All major credit cards are accepted, including Visa, MasterCard, American Express, Discover, and Diners Club. Secure payments through PayPal are available. Apple Pay and Google Pay can be used for quick mobile payments.
Please note that payment options may vary based on your location.
Can I Pay in Several Installments?
Train Now, Pay Later! Thanks to Afterpay and Klarna, our dear customers can pay their purchases in multiple installments, with no additional fees. The BPNL option is currently available only in Canada. Learn More
What is your return policy?
We accept returns within 30 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
SHipping Procedure
Return shipping instructions, including the address and any specific requirements, will be provided by our Customer Service team when you start the return process.
Ensure your package is securely sealed. If a return label isn’t provided, you may need to cover the shipping costs. Use a reliable carrier and consider a trackable service, as KLSTO is not responsible for lost or damaged returns.
Refund Process
Once your return is received and inspected, we'll email you to confirm receipt and inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 7 days of receiving the returned item.
How can I Be Part of The Movement?
The KLSTO Agency is excited to offer an affiliate program to anyone who is interested in advertising our products and earning a commission. If you have a website, blog, social media following, or any other platform that you can use to promote our products, take advantage of our affiliate program and start earning money today. Fuel your passion by getting more involved in the realm of fitness.
I Don't Receive The Newsletter Emails
KLSTO is a new brand, and our communication channels have recently been established. Please check your email's spam or junk folder, as our communications may be inadvertently filtered there.
If you don't find our emails in those folders, we recommend contacting us directly for assistance. We'll promptly address any concerns or issues regarding your newsletter subscription.
GOT MORE QUESTIONS?
If you still have questions, don’t hesitate to reach out to us! Our team is here to help and will respond promptly to address any inquiries or concerns you may have. Your satisfaction is our priority!
